Jago Grahak Jago Consumer Helpline

Consumer Protection Unit

S.No. Items Channel of Submission Level of final disposal
1 Consumer Protection Act, 2019 and rules framed there under US/DS or Director/JS/Secretary Hon’ble Minister
2 National Consumer Disputes Redressal Commission (NCDRC) US/DS or Director/JS/Secretary Hon’ble Minister 
3 CCPC and its meetings US/DS or Director/JS/Secretary Hon’ble Minister 
4 Plan &Non-Plan Schemes US/DS or Director/JS/Secretary Hon’ble Minister 
5 Matters relating to International Coop US/DS or Director/JS/Secretary Hon’ble Minister 
6 Court cases. US/DS or Director Joint Secretary
7 Meetings/Workshops/Seminars. etc US/DS or Director/JS Secretary
8 Complaints regarding functioning of Consumer Fora SO/US Dir.or DS.
9 O&M matters and returns Dealing Hand/SO/US Dir or DS.
10 VIP References. US/DS or Director/JS/Secretary Hon’ble Minister 
11 Miscellaneous matters. SO/US/DS or Dir Joint Secretary

 

Last updated on: 24-04-2025